RETURN AND REFUND POLICY

A&N Digital Solutions
Trinidad and Tobago
Telephone: 868-757-4600
Email: andigitalsolutions59@gmail.com

Effective Date: August 2026

1. Policy Overview

At A&N Digital Solutions, we are committed to providing professional, accurate and reliable business services to our clients. Because many of our services involve customized professional work, digital products, consultations, document preparation and services performed specifically for a client, our return and refund policy is designed to reflect the nature of these services.

By purchasing a service or digital product from A&N Digital Solutions, the client acknowledges and agrees to the terms outlined below.

2. Digital Products

Digital products, including but not limited to ebooks, templates, guides, checklists, business documents and other downloadable resources, are generally non-refundable once the product has been delivered, downloaded or accessed.

If a digital product is defective, corrupted, inaccessible or materially different from the product described at the time of purchase, the client should contact us within 7 days of purchase so that we can investigate the issue and, where appropriate, provide a replacement or reasonable resolution.

3. Business Services

Services such as:

• Business Registration

• Accounting & Bookkeeping

• Payroll Services

• Taxation Services

• Administrative Support

• Business Consulting

• Digital Business Solutions

• Business Plans

• Business Documentation

• Bank-Ready Packages

• Other customized business services

are generally non-refundable once work has commenced.

Where a client cancels a service before work has commenced, A&N Digital Solutions may, at its discretion, issue a full or partial refund depending on the circumstances and whether any administrative or third-party costs have already been incurred.

4. Deposits and Advance Payments

Where a deposit or advance payment is required to begin a project, that payment secures the client's place and allows A&N Digital Solutions to allocate time and resources to the engagement.

Once work has commenced, deposits and advance payments are generally non-refundable.

Any applicable government, registration, filing, banking, software, courier or other third-party fees paid on behalf of a client are also non-refundable where those fees cannot be recovered from the third party.

5. Cancellations

Clients may request cancellation of a service by contacting A&N Digital Solutions in writing.

If cancellation is received before work begins, the company will review the request and determine whether a refund is applicable.

If work has already commenced, any refund will be considered based on:

• The amount of work already completed;

• Time and resources already committed;

• Third-party expenses incurred;

• Documents or deliverables already provided; and

• The terms agreed upon when the service was purchased.

6. Service Delays

A&N Digital Solutions will make reasonable efforts to complete services within the agreed timeframe.

However, delays caused by circumstances outside of the company's reasonable control—including delays from government agencies, financial institutions, third-party service providers, clients' failure to provide required information, or technical issues—will not automatically qualify the client for a refund.

7. Client-Provided Information

Clients are responsible for providing complete, accurate and timely information and documentation required to perform the requested service.

A&N Digital Solutions is not responsible for delays, rejected applications, inaccurate documents or additional costs resulting from incorrect, incomplete or late information supplied by the client.

8. Corrections and Revisions

Where a completed deliverable contains an error caused by A&N Digital Solutions, the company will make reasonable corrections at no additional charge.

Requests to substantially change the client's original instructions, provide new information after completion, or request additional work outside the original scope may incur an additional fee.

9. Third-Party Decisions

A&N Digital Solutions does not guarantee approval by government agencies, banks, financial institutions, regulatory authorities or other third parties.

Where A&N Digital Solutions assists with an application or preparation of documentation, the company provides professional support based on the information supplied by the client and the requirements known at the time.

A rejection or delay by a third party does not automatically constitute grounds for a refund where A&N Digital Solutions has properly performed the agreed service.

10. Refund Requests

All refund requests must be submitted in writing to:

Email: andigitalsolutions59@gmail.com
Telephone: 868-757-4600

The request should include:

• Client's full name;

• Service or product purchased;

• Date of purchase;

• Receipt or proof of payment;

• Reason for the refund request; and

• Any supporting information.

A&N Digital Solutions will review the request and respond within a reasonable timeframe.

11. Approved Refunds

Where a refund is approved, the method and timeframe of the refund will depend on the original payment method and applicable banking or payment-processing procedures.

Any applicable non-refundable third-party fees or charges may be deducted from the refund where appropriate.

12. No Refund for Change of Mind

Refunds will generally not be provided solely because a client changes their mind after a customized service has commenced or a digital product has been delivered or accessed.

Clients are encouraged to review the service description, pricing and scope of work carefully before making payment.

13. Exceptional Circumstances

A&N Digital Solutions understands that exceptional circumstances may arise. Refund requests that fall outside this policy may be reviewed individually and at the company's discretion.

Any exception granted in one circumstance does not create an obligation to provide the same exception in future circumstances.

14. Policy Changes

A&N Digital Solutions reserves the right to update this Return and Refund Policy from time to time to reflect changes in its services, business practices or applicable requirements.

The most current version will be made available through the company's official business channels.

15. Contact Us

If you have questions about this Return and Refund Policy or a service you have purchased, please contact:

A&N Digital Solutions
Telephone: 868-757-4600
Email: andigitalsolutions59@gmail.com
Location: Trinidad and Tobago

A&N Digital Solutions
Your Business. Our Expertise. Your Success.